Background Circle Background Circle
Woman with brain injury faced insurance refusal

Woman with brain injury faced insurance refusal

“We were already having the worst time,” her daughter Cat, 34, who is a lawyer, told the BBC. “Mum may not survive this, we just don’t know. And then to have to deal with all this.”

Mrs Rubens was on holiday visiting family in Missouri when she was hit by an SUV in St Louis on 1 November. She sustained severe brain injuries and multiple haemorrhages.

Since then she has been a patient at St Louis University Hospital, where she has undergone five different operations including a cranioplasty where part of her skull was removed. The most recent surgery was on Thursday.

Prior to travelling, her family say, the 73-year-old from Edinburgh took out a travel insurance policy with AXA Partners, which covered medical expenses for up to £15m ($19m).

On Friday the insurance company contacted her two children Cat and Andrew, who are by her bedside, to say they intended to require her repatriation to the Royal Infirmary in Edinburgh this week.

On Saturday, the family sent a letter to AXA Partners outlining the medical advice they had received, not just from her doctors in Missouri but also from NHS specialists to whom they had spoken, as well as the brain injuries charity Headway. All agreed that from a neurological stand-point, she needed several more weeks in the United States.

On Sunday, the family say, they woke up to an email from the insurers saying that “based on all the medical information which has been provided, it has been confirmed that your mother, Jane Rubens, is Fit to Fly via an Air Ambulance, with appropriate medical escorts with immediate effect. We have availability to proceed with the repatriation on 25/11/2024. If you do not accept our decisions and do not want to be repatriated, then we will not provide any cover.”

When Cat Rubens made a call to the insurers later that day she says she was told:

  • The policy would be revoked on Monday if repatriation was not accepted on Sunday

  • They could not see the repatriation plan, which also had not been shared with the medical team in Missouri

  • They were not allowed to speak to the insurer’s medical team, underwriter or even a call centre manager

  • They were not allowed an additional 48 hours to make a decision.

  • Other than raising a complaint, there was no way for them to challenge the decision.

“Getting from St Louis to Edinburgh is a long way,” said Cat. “But they couldn’t provide any details – how many stops would there be, what level of sedation would she receive. Nothing.”

Following the call, one of the doctors in St Louis caring for Mrs Rubens also called AXA Partners. He got no further and was not even given the name of a clinician in Edinburgh he could talk to about his patient.

Source link

You Might Also Like!
Don Berwick Talks Politics and Health Care
Don Berwick Talks Politics and Health Care

IHI's Don Berwick explains why he believes that being a political bystander is not a neutral position when it comes ENGAGE+

How to get healthy without dieting | Darya Rose | TEDxSalem
How to get healthy without dieting | Darya Rose | TEDxSalem

... UC Berkeley, Darya received her PhD from UC San Francisco and writes about food, health and weight loss. Her ENGAGE+

Prediabetes May Harm Your Brain
Prediabetes May Harm Your Brain

By Ernie Mundell and Robert Preidt HealthDay Reporters WEDNESDAY, Feb. 17, 2021 (HealthDay News) -- "Prediabetes" -- where blood ENGAGE+

What Losing Weight Does To Your Body And Brain | The Human Body
What Losing Weight Does To Your Body And Brain | The Human Body

... video: Here's what losing weight does to your body and brain. During the first week, you may find it ENGAGE+

Workout Plan to GAIN WEIGHT for Women
Workout Plan to GAIN WEIGHT for Women

Please READ this box for more info. Best exercises to GAIN WEIGHT for skinny women. This workout plan is based ENGAGE+

Lowering cholesterol protects your heart and brain, regardless of your age
Lowering cholesterol protects your heart and brain, regardless of your age

High or abnormal cholesterol levels, inflammation, and endothelial dysfunction play a key role in atherosclerosis and plaque buildup, the most ENGAGE+

How To Create A WORKOUT PLAN
How To Create A WORKOUT PLAN

Follow me on social media! 🙂 www.instagram.com/Buffbunny www.Facebook.com/HeidiSomersFit www.Twitter.com/HeidiSomers SNAPCHAT: BUFFBUNNY ... source

20 WEIGHT LOSS HACKS
20 WEIGHT LOSS HACKS

How to shed those extra pounds using these tricks and workout techniques We always put on more weight in the ENGAGE+